Resolved after 55 minutes, affecting OIDC private key JWT and Production - Identity - OIDC private key JWT and 1 more, on December 10, 2025.
Dear Partner, The service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
Affected components
Update timeline
- investigating Dec 10, 2025, 08:54 AM UTC
Dear Partner, Since 9:40 AM CET, we are experiencing a technical problem, impacting 25% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- investigating Dec 10, 2025, 09:29 AM UTC
Dear Partner, Our technical teams are still investigating the issue, systems are recovering; we will keep you posted once full service will be back. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
- monitoring Dec 10, 2025, 09:36 AM UTC
Dear Partner, Our solution has been rolled out and the service has been restored. We are monitoring the situation closely. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
- resolved Dec 10, 2025, 09:49 AM UTC
Dear Partner, The service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]
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