itsmeDigitalID incident

itsme® P1 Incident

Resolved after 22 minutes, affecting OIDC private key JWT and OASIS DSS and 1 more, on November 28, 2023.

resolved Nov 28, 2023, 10:54 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started
Nov 28, 2023, 10:32 AM UTC
Resolved
Nov 28, 2023, 10:54 AM UTC
Duration
22m
Detected by Pingoru
Nov 28, 2023, 10:32 AM UTC

Affected components

OIDC private key JWTOASIS DSSProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

  1. investigating Nov 28, 2023, 10:32 AM UTC

    Dear Partner, Since around 11:00 AM CET, we are experiencing a technical problem, impacting 50% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Nov 28, 2023, 10:54 AM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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