itsmeDigitalID incident

itsme® Qualified Electronic Signature - certificate creation issue

Resolved after 3 hours 23 minutes, affecting OIDC private key JWT and OASIS DSS and 1 more, on November 30, 2023.

resolved Nov 30, 2023, 10:56 PM UTC

Dear Partner, Service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Nov 30, 2023, 07:33 PM UTC
Resolved: Nov 30, 2023, 10:56 PM UTC
Duration: 3h 23m
Detected by Pingoru: Nov 30, 2023, 07:33 PM UTC

Affected components

OIDC private key JWTOASIS DSSProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

identified Nov 30, 2023, 09:25 PM UTC

Dear Partner, Since 8:33 PM CET, we are experiencing a problem preventing creation of Qualified Electronic Signature certificates (end user already having a certificate are hence not impacted). We liaise with our certificate provider to solve the issue as soon as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Nov 30, 2023, 10:56 PM UTC

Dear Partner, Service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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