itsmeDigitalID incident

itsme® P2 Incident

Resolved after 24 minutes, affecting OIDC private key JWT and OASIS DSS and 1 more, on January 22, 2024.

resolved Jan 22, 2024, 10:25 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started
Jan 22, 2024, 10:01 AM UTC
Resolved
Jan 22, 2024, 10:25 AM UTC
Duration
24m
Detected by Pingoru
Jan 22, 2024, 10:01 AM UTC

Affected components

OIDC private key JWTOASIS DSSProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

  1. investigating Jan 22, 2024, 10:01 AM UTC

    Dear Partner, Since today 22/01/2024 at about 10:00 AM CET, we are experiencing a technical problem, impacting between 20 and 50% of our Qualified Electronic Signature transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Jan 22, 2024, 10:25 AM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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