itsmeDigitalID incident

itsme® P3 Incident

Resolved after 13 minutes, affecting OIDC private key JWT and OASIS DSS and 1 more, on January 24, 2024.

resolved Jan 24, 2024, 01:00 PM UTC

Dear Partner, A solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started
Jan 24, 2024, 10:47 AM UTC
Resolved
Jan 24, 2024, 11:00 AM UTC
Duration
13m
Detected by Pingoru
Jan 24, 2024, 10:47 AM UTC

Affected components

OIDC private key JWTOASIS DSSProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

  1. investigating Jan 24, 2024, 10:47 AM UTC

    Dear Partner, Since approximately 11:00 AM CET, we are experiencing an issue affecting end user enrolments via eID. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Jan 24, 2024, 01:00 PM UTC

    Dear Partner, A solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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