itsmeDigitalID incident

itsme® account enrolment / (un)block Incident

Resolved after 1 hour 11 minutes, affecting OIDC private key JWT and OASIS DSS and 1 more, on April 23, 2024.

resolved Apr 23, 2024, 04:28 PM UTC

Dear Partner, The service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started
Apr 23, 2024, 03:17 PM UTC
Resolved
Apr 23, 2024, 04:28 PM UTC
Duration
1h 11m
Detected by Pingoru
Apr 23, 2024, 03:17 PM UTC

Affected components

OIDC private key JWTOASIS DSSProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

  1. investigating Apr 23, 2024, 03:17 PM UTC

    Dear Partner, Since approximately 5 PM CET, we are experiencing a technical problem related to SMS distribution to end users which prevents account enrolment / (un)block. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved Apr 23, 2024, 04:28 PM UTC

    Dear Partner, The service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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