itsmeDigitalID incident

itsme® P2 Incident - Activation through eID is unavailable

Resolved after 2 hours 27 minutes, affecting OIDC private key JWT and OASIS DSS and 1 more, on May 3, 2024.

resolved May 03, 2024, 08:22 AM UTC

Dear Partner, Our supplier has restored the service. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started
May 03, 2024, 05:55 AM UTC
Resolved
May 03, 2024, 08:22 AM UTC
Duration
2h 27m
Detected by Pingoru
May 03, 2024, 05:55 AM UTC

Affected components

OIDC private key JWTOASIS DSSProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

  1. investigating May 03, 2024, 05:55 AM UTC

    Dear Partner, Since 18h15 CET, we are experiencing a technical problem, impacting the activation of itsme via eID. Activation through your bank is still possible. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. resolved May 03, 2024, 08:22 AM UTC

    Dear Partner, Our supplier has restored the service. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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