itsmeDigitalID incident

itsme® P1 Incident

Resolved after 1 hour 1 minute, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on May 27, 2024.

resolved May 27, 2024, 09:10 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started
May 27, 2024, 08:08 AM UTC
Resolved
May 27, 2024, 09:10 AM UTC
Duration
1h 1m
Detected by Pingoru
May 27, 2024, 08:08 AM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

  1. investigating May 27, 2024, 08:08 AM UTC

    Dear Partner, Since about 09:45 AM CET, we are experiencing a technical problem, impacting 25% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. investigating May 27, 2024, 08:53 AM UTC

    Dear Partner, The situation is improving after some corrective actions undertaken, we are checking further our systems heath and will keep you posted. Best regards, Operations Team [email protected]

  3. resolved May 27, 2024, 09:10 AM UTC

    Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Your product runs on more than itsmeDigitalID

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →