itsmeDigitalID incident

itsme® P1 Incident

Resolved after 34 minutes, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on June 19, 2024.

resolved Jun 19, 2024, 07:41 AM UTC

Dear Partner, Monitoring shows that our systems are stable since our solution has been rolled out and this incident is therefore closed. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started
Jun 19, 2024, 07:07 AM UTC
Resolved
Jun 19, 2024, 07:41 AM UTC
Duration
34m
Detected by Pingoru
Jun 19, 2024, 07:07 AM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

  1. investigating Jun 19, 2024, 07:07 AM UTC

    Dear Partner, Since approximately 08:55 AM CET, we are experiencing a technical problem, impacting 25% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

  2. monitoring Jun 19, 2024, 07:20 AM UTC

    Dear Partner, A solution has been rolled out and the service has been restored. We are monitoring the situation closely. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

  3. resolved Jun 19, 2024, 07:41 AM UTC

    Dear Partner, Monitoring shows that our systems are stable since our solution has been rolled out and this incident is therefore closed. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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