itsmeDigitalID incident

itsme® P1 Incident - Qualified Electronic Signature

Resolved after 1 hour 5 minutes, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on June 20, 2024.

resolved Jun 20, 2024, 07:13 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Jun 20, 2024, 06:08 AM UTC
Resolved: Jun 20, 2024, 07:13 AM UTC
Duration: 1h 5m
Detected by Pingoru: Jun 20, 2024, 06:08 AM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

investigating Jun 20, 2024, 06:08 AM UTC

Dear Partner, We are experiencing a technical problem, impacting 50% or more of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Jun 20, 2024, 07:13 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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