itsmeDigitalID incident

itsme® Incident - Qualified electronic Signature - Certificate Creation

Resolved after 13 hours 50 minutes, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on July 11, 2024.

resolved Jul 12, 2024, 06:07 AM UTC

Dear Partner, The service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Jul 11, 2024, 04:17 PM UTC
Resolved: Jul 12, 2024, 06:07 AM UTC
Duration: 13h 50m
Detected by Pingoru: Jul 11, 2024, 04:17 PM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

investigating Jul 11, 2024, 04:17 PM UTC

Dear Partner, Since about 5:19 PM CET, we are experiencing a technical problem on Qualified electronic Signature Certificate Creation. End users having already a valid certificate won't be impacted, only those that need to create a new one will be blocked. We are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Jul 12, 2024, 06:07 AM UTC

Dear Partner, The service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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