itsmeDigitalID incident

itsme® Incident

Resolved after 22 hours 39 minutes, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on July 20, 2024.

resolved Jul 21, 2024, 02:38 PM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Jul 20, 2024, 03:59 PM UTC
Resolved: Jul 21, 2024, 02:38 PM UTC
Duration: 22h 39m
Detected by Pingoru: Jul 20, 2024, 03:59 PM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

investigating Jul 20, 2024, 03:59 PM UTC

Dear Partner, We are currently experiencing a technical problem, impacting Electronic signature. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
monitoring Jul 20, 2024, 04:16 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 21, 2024, 02:38 PM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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