itsmeDigitalID incident

itsme® Qualified Electronic Signature Incident - certificate creation down

Resolved after 1 hour 44 minutes, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on February 3, 2025.

resolved Feb 03, 2025, 10:19 AM UTC

Dear Partner, Fix has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Feb 03, 2025, 08:35 AM UTC
Resolved: Feb 03, 2025, 10:19 AM UTC
Duration: 1h 44m
Detected by Pingoru: Feb 03, 2025, 08:35 AM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

investigating Feb 03, 2025, 08:35 AM UTC

Dear Partner, Since 02/01 at about 5h30 PM CET, the Qualified Electronic Signature services certificate creation is down. This does not impact end users having already a certificate but new end users would not be able to create a certificate and hence to sign. There is no impact at all for our other services. The root cause is identified at one of our partners with which we are working to get the service back running. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Feb 03, 2025, 10:19 AM UTC

Dear Partner, Fix has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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