itsmeDigitalID incident

itsme® P1 Incident

Resolved after 25 minutes, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on March 10, 2025.

resolved Mar 10, 2025, 11:50 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored at 12h30 today. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Mar 10, 2025, 11:24 AM UTC
Resolved: Mar 10, 2025, 11:50 AM UTC
Duration: 25m
Detected by Pingoru: Mar 10, 2025, 11:24 AM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

investigating Mar 10, 2025, 11:24 AM UTC

Dear Partner, Since 12h05 CET today, we are experiencing a technical problem, impacting about 50% of our transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Mar 10, 2025, 11:50 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored at 12h30 today. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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