itsmeDigitalID incident

itsme® P1 Incident

Resolved after 1 hour 41 minutes, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on September 14, 2025.

resolved Sep 15, 2025, 07:54 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

Started: Sep 14, 2025, 06:48 PM UTC
Resolved: Sep 14, 2025, 08:30 PM UTC
Duration: 1h 41m
Detected by Pingoru: Sep 14, 2025, 06:48 PM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

investigating Sep 14, 2025, 06:48 PM UTC

Dear Partner, Since 19:00 PM CET, we are experiencing a technical problem, impacting the itsme enrolments via eID. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Sep 15, 2025, 07:54 AM UTC

Dear Partner, Our solution has been rolled out and the service has been restored. We apologize for any inconvenience this may have caused. Best regards, Operations Team [email protected]

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