itsmeDigitalID incident

itsme® P1 Incident

Resolved after 1 hour 8 minutes, affecting OIDC private key JWT and OIDC Client Secret and 1 more, on September 29, 2025.

investigating Sep 29, 2025, 07:23 PM UTC

Dear Partner, Since 20:42 PM CET, we are experiencing a technical problem, impacting all of our QES transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]

Started: Sep 29, 2025, 07:23 PM UTC
Resolved: Sep 29, 2025, 08:31 PM UTC
Duration: 1h 8m
Detected by Pingoru: Sep 29, 2025, 07:23 PM UTC

Affected components

OIDC private key JWTOIDC Client SecretSOAPOASIS DSSCSCEnrollment for Belgian citizenEnrollment for International citizenProfile information management for Belgian citizenProfile information management for International citizen

Update timeline

investigating Sep 29, 2025, 07:23 PM UTC

Dear Partner, Since 20:42 PM CET, we are experiencing a technical problem, impacting all of our QES transactions. Our technical teams are investigating and working on a solution to resolve the issue as fast as possible. We apologize for any inconvenience this may cause. Best regards, Operations Team [email protected]
resolved Sep 29, 2025, 08:31 PM UTC

This incident has been resolved.

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