itslearning incident

Searching for single user conversations in Instant messaging not working.

Notice Resolved View vendor source →

itslearning experienced a notice incident on May 10, 2023 affecting itslearning, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
May 10, 2023, 08:51 AM UTC
Resolved
May 11, 2023, 02:04 PM UTC
Duration
1d 5h
Detected by Pingoru
May 10, 2023, 08:51 AM UTC

Affected components

itslearning

Update timeline

  1. investigating May 10, 2023, 08:51 AM UTC

    We are aware of an issue in Instant messaging that causes searching for users (1 to 1 conversations) to not work. When searching for the name of the user it cannot find the conversation. We are investigating the issue.

  2. investigating May 10, 2023, 01:55 PM UTC

    We are rebuilding the search index. Searching for instant messages will not be available for a period.

  3. investigating May 10, 2023, 04:14 PM UTC

    There may be disruptions to the search functionality in Instant messaging this evening and tomorrow while we are working to resolve the issue.

  4. monitoring May 11, 2023, 12:53 PM UTC

    The issue has been resolved for most customers. There may be disruptions to the search functionality in Instant messaging for a few customers, while we finish the search index rebuild.

  5. resolved May 11, 2023, 02:04 PM UTC

    The issue has been resolved.