itslearning incident

Issue with viewing files in content blocks.

Notice Resolved View vendor source →

itslearning experienced a notice incident on June 20, 2024 affecting itslearning, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2024, 10:20 AM UTC
Resolved
Jun 20, 2024, 11:28 AM UTC
Duration
1h 7m
Detected by Pingoru
Jun 20, 2024, 10:20 AM UTC

Affected components

itslearning

Update timeline

  1. investigating Jun 20, 2024, 10:20 AM UTC

    We are aware of an issue where some users are seeing duplicated files, or files not showing, in course content blocks. We are investigating the issue.

  2. investigating Jun 20, 2024, 10:51 AM UTC

    We are continuing to investigate the issue. We are aiming to resolve the issue as soon as possible.

  3. identified Jun 20, 2024, 11:03 AM UTC

    We have identified an issue and applied a fix. We are looking into the results of the fix.

  4. monitoring Jun 20, 2024, 11:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 20, 2024, 11:28 AM UTC

    The issue is resolved. We apologize for any inconvenience related to this issue.