itslearning experienced a notice incident on July 4, 2024 affecting itslearning, lasting 23h 58m. The incident has been resolved; the full update timeline is below.
Affected components
itslearning
Update timeline
- investigating Jul 04, 2024, 11:40 AM UTC
We are aware that some customers are not able to open/play SCORM packages via the SCORM player. We are investigating the issue.
- investigating Jul 04, 2024, 01:13 PM UTC
The issue is still under investigation.
- identified Jul 05, 2024, 07:26 AM UTC
We have identified the cause of the issue, and are working on a solution.
- identified Jul 05, 2024, 10:54 AM UTC
We are working on a fix for the issue.
- monitoring Jul 05, 2024, 11:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 05, 2024, 11:38 AM UTC
The issue is resolved. We apologize for any inconvenience this issue may have caused.