itslearning incident

Performance issues

Major Resolved View vendor source →

itslearning experienced a major incident on July 12, 2024 affecting itslearning, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2024, 03:41 PM UTC
Resolved
Jul 12, 2024, 07:32 PM UTC
Duration
3h 50m
Detected by Pingoru
Jul 12, 2024, 03:41 PM UTC

Affected components

itslearning

Update timeline

  1. identified Jul 12, 2024, 03:41 PM UTC

    We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

  2. identified Jul 12, 2024, 03:49 PM UTC

    We're experiencing configuration issue that is causing library and extensions to be unavailable. We're working on the fix

  3. resolved Jul 12, 2024, 07:32 PM UTC

    This incident has been resolved.