itslearning incident

Issues with opening PDF files in assignment

Major Resolved View vendor source →

itslearning experienced a major incident on August 7, 2024 affecting itslearning, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2024, 01:38 PM UTC
Resolved
Aug 09, 2024, 02:53 PM UTC
Duration
2d 1h
Detected by Pingoru
Aug 07, 2024, 01:38 PM UTC

Affected components

itslearning

Update timeline

  1. investigating Aug 07, 2024, 01:38 PM UTC

    We are aware of an issue where users can not open PDF files attached in the assignment description field. We are investigating the issue.

  2. investigating Aug 07, 2024, 01:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 07, 2024, 03:51 PM UTC

    We have identified an issue and we are aiming to resolve the issue as soon as possible.

  4. identified Aug 08, 2024, 07:20 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Aug 09, 2024, 12:07 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Aug 09, 2024, 12:38 PM UTC

    Our Engineering team has now deployed a fix which will solve the impact to customers. We see improvement after implementing the fix and will continue to monitor for stability. We apologize for the inconvenience this may have caused.

  7. resolved Aug 09, 2024, 02:53 PM UTC

    This incident has been resolved. We apologize for any inconvenience related to this issue.