itslearning incident

Some background tasks such as restoring users and copying courses may be slow.

Notice Resolved View vendor source →

itslearning experienced a notice incident on September 19, 2024 affecting itslearning, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2024, 11:06 AM UTC
Resolved
Sep 19, 2024, 04:03 PM UTC
Duration
4h 57m
Detected by Pingoru
Sep 19, 2024, 11:06 AM UTC

Affected components

itslearning

Update timeline

  1. investigating Sep 19, 2024, 11:06 AM UTC

    We are aware that some background tasks are taking a long time. This can affect tasks such as restoring a user from the recycle bin, and copying a course. We are investigating the issue.

  2. identified Sep 19, 2024, 11:49 AM UTC

    Some users may still experience that certain background tasks are slower than normal. This includes restoring users from a trash can, and copying courses.

  3. resolved Sep 19, 2024, 04:03 PM UTC

    The issue has been resolved. We apologize for any inconvenience this issue may have caused.