itslearning incident

Microsoft Office files - intermittent issues

Minor Resolved View vendor source →

itslearning experienced a minor incident on May 9, 2025 affecting itslearning, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 06:29 AM UTC
Resolved
May 12, 2025, 05:17 AM UTC
Duration
2d 22h
Detected by Pingoru
May 09, 2025, 06:29 AM UTC

Affected components

itslearning

Update timeline

  1. investigating May 09, 2025, 06:29 AM UTC

    We are currently investigating intermittent problems opening office files. The first indications point towards problems on Microsoft side but we will continue our investigations.

  2. investigating May 09, 2025, 06:36 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 09, 2025, 09:11 AM UTC

    All findings so far points towards intermittent problems at one of Microsoft office clusters. We have reached out to Microsoft with our findings.

  4. resolved May 12, 2025, 05:17 AM UTC

    Issue was confirmed as a Microsoft service/hosting problem.