ISI experienced a notice incident on April 13, 2026 affecting SFTP Data Transfer, lasting 17h 17m. The incident has been resolved; the full update timeline is below.
Affected components
SFTP Data Transfer
Update timeline
- monitoring Apr 13, 2026, 12:56 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 7:35 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved Apr 13, 2026, 06:14 PM UTC
This incident has been resolved.