ISI experienced a notice incident on August 16, 2024 affecting Infortel Select Classic, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Infortel Select Classic
Update timeline
- monitoring Aug 16, 2024, 05:18 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 11:45AM CDT to resolve an authentication issue impacting a segment of customers. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved Aug 19, 2024, 01:39 PM UTC
This incident has been resolved.