ISI experienced a notice incident on September 30, 2024 affecting Infortel Select Classic, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 30, 2024, 12:24 PM UTC
Microsoft Azure services have notified their subscribers of a scheduled maintenance window starting Monday 9/30 at 10PM CT to Tuesday 10/1 6AM CT. There is no service interruption expected for Infortel Select and SFTP services. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files.
- monitoring Oct 01, 2024, 02:08 PM UTC
ISI has been notified that scheduled maintenance will continue again Tuesday 10/1 10PM CT to Wednesday 10/2 6AM CT.
- monitoring Oct 02, 2024, 10:53 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 5:40AM CDT to resolve an authentication issue impacting a segment of customers. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved Oct 02, 2024, 12:56 PM UTC
This maintenance is now complete.