ISI experienced a notice incident on October 4, 2024 affecting Infortel Select Classic, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 04, 2024, 01:16 AM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 7:30M PM CDT to resolve an authentication issue impacting a segment of customers. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- monitoring Oct 04, 2024, 01:14 PM UTC
An additional service failover has been initiated at 8:08 AM CDT to allow both SFTP servers to be restarted to address any lingering issues.
- resolved Oct 05, 2024, 01:03 PM UTC
This incident has been resolved.