ISI experienced a minor incident on October 10, 2024 affecting SFTP Data Transfer, lasting 6d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2024, 07:32 PM UTC
We are currently experiencing degraded performance for SFTP services. Some customers may encounter slow transfer speeds or delays when authenticating. Initial analysis indicates that all VMs have appropriate CPU, memory, and other resources available. As part of our efforts to resolve the issue, a change has been made to the load balancing configuration to improve performance. Our team is continuing to monitor the impact and will provide updates as more information becomes available.
- monitoring Oct 14, 2024, 04:01 PM UTC
We have found improved performance since the configuration changes and will continue to monitor the situation this week.
- resolved Oct 17, 2024, 12:50 PM UTC
This incident has been resolved. Service performance has returned to its normal operating state.