ISI experienced a notice incident on October 25, 2024 affecting SFTP Data Transfer, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
SFTP Data Transfer
Update timeline
- monitoring Oct 25, 2024, 03:49 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 10:30AM CDT to resolve an authentication issue impacting a segment of customers. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved Oct 26, 2024, 03:56 PM UTC
This incident has been resolved.