ISI experienced a notice incident on December 12, 2024 affecting SFTP Data Transfer, lasting 22h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 12, 2024, 04:35 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 10:07 AM CST to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.
- resolved Dec 13, 2024, 03:12 PM UTC
This incident is now resolved. ISI Customer Support will continue to work with any customers that may require CUCM CDR service restarts to establish their SFTP connection.