ISI incident

Transfer.isi-info.com SFTP Services

Notice Resolved View vendor source →

ISI experienced a notice incident on January 30, 2025 affecting SFTP Data Transfer, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 12:55 PM UTC
Resolved
Jan 31, 2025, 01:18 PM UTC
Duration
1d
Detected by Pingoru
Jan 30, 2025, 12:55 PM UTC

Affected components

SFTP Data Transfer

Update timeline

  1. monitoring Jan 30, 2025, 12:55 PM UTC

    ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 6:50M AM CST to resolve an authentication issue impacting a segment of customers. If you receive CUCM CDR alerts, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Customer Support at 1-800-326-6183 (US Toll Free) or 1-847-592-3250 (Local or Non-US) if you have any questions.

  2. resolved Jan 31, 2025, 01:18 PM UTC

    This incident has been resolved.