ISI experienced a minor incident on February 27, 2025 affecting Cisco Webex, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Cisco Webex
Update timeline
- investigating Feb 27, 2025, 09:21 PM UTC
ISI is experiencing intermittent delays with data delivery from Cisco Webex. This may result in delays in new records appearing in your system. We have reported the issue to Cisco, and will provide additional updates when available.
- identified Feb 28, 2025, 02:16 PM UTC
ISI has received an update from Webex that they are working to increase resources and address the backlog of CDR to be processed. We will continue to provide updates as they become available.
- resolved Feb 28, 2025, 09:34 PM UTC
Webex has updated ISI that the underlying issue is resolved. We are working to collect any missing records available from Webex and will continue to monitor the incident.