ISI experienced a notice incident on June 28, 2026 affecting SFTP Data Transfer, lasting 16h 33m. The incident has been resolved; the full update timeline is below.
Affected components
SFTP Data Transfer
Update timeline
- monitoring Jun 28, 2026, 11:43 PM UTC
ISI initiated a service failover for SFTP connections utilizing transfer.isi-info.com at 5:45 PM CDT to resolve an authentication issue impacting a segment of customers. If you are experiencing a CUCM connection issue or received a CUCM CDR alert, please restart your CUCM Repository Manager(s) and CDR Agent services to restart the flow of CDR files. Please contact ISI Support at [email protected] if you have any questions.
- resolved Jun 29, 2026, 04:16 PM UTC
This incident has been resolved.