Iristel incident

Call problems through the primary cluster in Toronto / Problèmes d'appels par la grappe principale à Toronto

Minor Resolved View vendor source →

Iristel experienced a minor incident on September 22, 2021 affecting SIP Trunking, lasting 16h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2021, 05:35 AM UTC
Resolved
Sep 22, 2021, 10:02 PM UTC
Duration
16h 27m
Detected by Pingoru
Sep 22, 2021, 05:35 AM UTC

Affected components

SIP Trunking

Update timeline

  1. investigating Sep 22, 2021, 05:35 AM UTC

    Connection problems with our network equipment in Toronto, ON may have affected calls in and out through our primary cluster, starting at 05:35 UTC. The problem is now fixed. We are monitoring. --- Des problèmes de connexion avec notre équipement réseau à Toronto (Ontario) pourraient avoir touché les appels entrants et sortants qui passent par notre grappe principale, à partir de 5 h 35 UTC. Le problème est maintenant réglé. Nous surveillons la situation.

  2. resolved Sep 22, 2021, 10:02 PM UTC

    Resolved. Services were back up at about 19:00 UTC. - Start: 05:35 UTC on September 22, 2021 - End: about 19:00 UTC on September 22, 2021 We apologize for the disruption. --- Résolu. Les services étaient rétablis vers 19 h UTC. - Début : 5 h 35 UTC le 22 septembre 2021 - Fin : vers 19 h UTC le 22 septembre 2021 Nous sommes désolés des inconvénients causés.