Iristel incident
Hosted PBX outage (server fault) / Panne du PBX hébergé (défaillance d'un serveur)
Iristel experienced a minor incident on November 22, 2021 affecting Hosted PBX / Cloud Calling, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 22, 2021, 09:35 PM UTC
We have an outage affecting our Hosted PBX platform. We are investigating. No restoration time yet. --- Nous avons une panne qui touche notre plateforme de PBX hébergé. Nous enquêtons. Aucune heure de rétablissement prévue pour le moment.
- monitoring Nov 22, 2021, 09:50 PM UTC
The problem is fixed, and service was restored at 21:50 UTC. The server hardware that hosts our Hosted PBX platform fell out of sync and stopped responding. We restarted it, which restored the server and all services. We are monitoring. --- Le problème est réglé, et le service a été rétabli à 21 h 50 UTC. Le matériel du serveur qui héberge notre plateforme de PBX hébergé s'est désynchronisé et a cessé de répondre. Nous l'avons redémarré, ce qui a rétabli le serveur et tous les services. Nous surveillons la situation.
- resolved Nov 23, 2021, 02:49 AM UTC
Resolved. The Hosted PBX platform has been stable since the fix. - Start: 21:35 UTC on November 22, 2021 (first report) - End: 21:50 UTC on November 22, 2021 - Cause: the server that hosts the Hosted PBX platform stopped responding; a restart restored it We apologize for the disruption. --- Résolu. La plateforme de PBX hébergé est stable depuis la correction. - Début : 21 h 35 UTC le 22 novembre 2021 (premier avis) - Fin : 21 h 50 UTC le 22 novembre 2021 - Cause : le serveur qui héberge la plateforme de PBX hébergé a cessé de répondre; un redémarrage l'a rétabli Nous sommes désolés des inconvénients causés.