Ubutinde mu gukurura amakuru y'indangamuntu ku rubuga IremboGov, Potential slowness in applying for services that require National ID information on IremboGov

Update timeline

1. investigating Feb 26, 2026, 09:21 AM UTC

   Ku bakoresha IremboGov, Turabamenyesha ko kubona amakuru y'indangamuntu mu gusaba serivisi ziyakenera ku rubuga IremboGov bitari gukunda. Muri iki gihe, gusaba izo serivisi bishobora kudakunda. Tubasabye kwihangana mu gihe turi kubikurikirana. Murakoze. Dear IremboGov users, Please note that fetching national ID information on IremboGov is now unavailable. As a result, you may experience difficulty when applying for services that require this information. We are working with our partners to resolve the issue as quickly as possible. Thank you!

2. investigating Feb 26, 2026, 02:21 PM UTC

   We are continuing to investigate this issue.

3. resolved Feb 28, 2026, 09:13 AM UTC

   Ikibazo twari twagize cyo kugararaza amakuru y'indangamuntu cyakemutse. Ubu mushobora gukoresha serivisi z'IremboGov nk'uko bisanzwe. Mwakoze kwihangana mu gihe twakemuraga iki kibazo! The system issue to retrieve national ID details is now resolved. You may now use IremboGov services as usual. We thank you for your patience as the team was resolving the issue!