IremboGov incident

Imbogamizi mu kwishyura Mituweli, Temporary disruption in paying for Mutuelle

Critical Resolved View vendor source →

IremboGov experienced a critical incident on May 7, 2026 affecting RSSB, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 08:11 AM UTC
Resolved
May 07, 2026, 11:58 AM UTC
Duration
3h 47m
Detected by Pingoru
May 07, 2026, 08:11 AM UTC

Affected components

RSSB

Update timeline

  1. investigating May 07, 2026, 08:11 AM UTC

    Ku bakoresha IremboGov, Turabamenyesha ko hari imbogamizi mu gusaba serivisi yo Kwishyura Mituweli ku rubuga IremboGov. Turi kubikurikirana, turabamenyesha nibikemuka. Murakoze. Dear IremboGov Users, This is to inform you that we are experiencing technical difficulties affecting the application and payment for the Community Based Health Insurance (Mutuelle) service on the IremboGov platform. We will update you once the matter is resolved. Thank you.

  2. investigating May 07, 2026, 08:25 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 07, 2026, 09:02 AM UTC

    Ku bakoresha IremboGov, Turabamenyesha ko hari imbogamizi zigaragara rimwe na rimwe mu gusaba no kwishyura serivisi ya Mituweli ku rubuga IremboGov. Bamwe mu bakoresha bashobora gukomeza kubona serivisi, mu gihe abandi bashobora guhura n’izo mbogamizi. Turi kubikurikirana kandi turabamenyesha nibikemuka. Murakoze. Dear IremboGov Users, This is to inform you that we are currently experiencing intermittent technical difficulties affecting the application and payment process for the Community Based Health Insurance (Mutuelle) service on the IremboGov platform. Some users may still be able to access the service successfully, while others may encounter issues. We are actively investigating the matter and will provide an update once it is resolved. Thank you.

  4. resolved May 07, 2026, 11:58 AM UTC

    Ku bakoresha IremboGov, Turabamenyesha ko imbogamizi zari muri serivisi yo Kwishyura Mituweli ku rubuga IremboGov zakemutse, kandi serivisi iraboneka uko bisanzwe. Tubashimiye kwihangana. Murakoze. Dear IremboGov Users, This is to inform you that the technical issue affecting the application and payment for the Community Based Health Insurance (Mutuelle) service on the IremboGov platform has been resolved. The service is now available. Thank you for your patience