IPRoyal experienced a major incident on August 23, 2026 affecting North America DC, lasting 13h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2026, 08:52 PM UTC
We are investigating a partial outage affecting some customers in the United States. Our team is actively looking into it and we will share further updates as we learn more.
- monitoring Aug 23, 2026, 09:39 PM UTC
Service for customers in the United States has been restored. We are monitoring to confirm that it remains stable before closing this incident.
- investigating Aug 23, 2026, 10:04 PM UTC
Service has become unavailable again for some customers in the United States. We are continuing to investigate and will share further updates as we learn more.
- identified Aug 24, 2026, 09:08 AM UTC
We have identified the cause of this outage and recovery work is in progress. Some customers in the United States may continue to experience disruption. We do not yet have an estimated time for full restoration and will share further updates as we learn more.
- monitoring Aug 24, 2026, 10:14 AM UTC
Service for customers in the United States has been restored. We are monitoring to confirm that it remains stable.
- resolved Aug 24, 2026, 10:22 AM UTC
This incident is resolved. Service has been fully restored. We apologise for the disruption.