IONOS Cloud incident

Partner Subcontracts can not access new location de/fra/1

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on September 1, 2026 affecting Data Center Designer (DCD) and Cloud API, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 01:36 PM UTC
Resolved
Sep 01, 2026, 04:12 PM UTC
Duration
2h 36m
Detected by Pingoru
Sep 01, 2026, 01:36 PM UTC

Affected components

Data Center Designer (DCD)Cloud API

Update timeline

  1. identified Sep 01, 2026, 01:36 PM UTC

    For our partners with subcontracts: We found that subcontracts cannot access the new Frankfurt location "de/fra/1". We are currently working on a fix to make this available, we will keep you informed when it's done.

  2. monitoring Sep 01, 2026, 03:01 PM UTC

    Wir konnten das Problem beheben, sodass die neue Region nun für alle Verträge verfügbar ist. Wir monitoren, ob es dazu noch weitere Rückmeldungen gibt.

  3. resolved Sep 01, 2026, 04:12 PM UTC

    This incident has been resolved.