IONOS Cloud experienced a major incident on July 23, 2026 affecting AI Model Hub, lasting 4d 20h. The incident has been resolved; the full update timeline is below.
Affected components
AI Model Hub
Update timeline
- investigating Jul 23, 2026, 10:44 AM UTC
We are currently investigating increased AI Model Hub error rates and latencies. More details will be shared as they become available. Affected services: AI Model Hub Location: Global Services
- monitoring Jul 23, 2026, 11:25 AM UTC
A fix has been implemented, which has reduced the number of 4xx and 5xx responses to nominal levels. We will continue to monitoring the results.
- resolved Jul 28, 2026, 07:12 AM UTC
We are marking this incident as resolved. Our AI Modelhub Team has addressed the issue, which was caused by acute resource constraints. This was resolved by scaling out the bottlenecks.