IONOS Cloud experienced a minor incident on April 28, 2026 affecting Network and AI Model Hub, lasting 20h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2026, 08:17 PM UTC
We are currently investigating network latency irregularities in our TXL datacenter.
- investigating Apr 28, 2026, 08:27 PM UTC
Our network team is currently investigating the issue. We are seeing increased error rates on the AI Modelhub and including the service as potentially affected.
- monitoring Apr 28, 2026, 09:05 PM UTC
Our Network Team has identified the likely cause of the performance degradation and has deployed a mitigation. We are currently monitoring bandwidth and latency metrics to ensure stability.
- resolved Apr 29, 2026, 04:32 PM UTC
As no further anomalies have been spotted throughout peak times, we are closing this incident. A Root Cause Analysis will be provided here, once compiled