IONOS Cloud experienced a major incident on February 3, 2026 affecting Billing API, lasting 2d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Billing API
Update timeline
- identified Feb 03, 2026, 11:38 AM UTC
A technical issue affecting invoice generation has been identified. We are currently implementing a resolution to restore service to the invoice endpoint. Access to these records is temporarily suspended.
- resolved Feb 05, 2026, 05:49 PM UTC
We have received an update from our Billing team. The API is fully operational again and we are marking this incident as resolved.