IONOS Cloud incident

Acronis Backup Service: Cloud Storage Access issues

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on February 26, 2026 affecting Backup Service, lasting 12h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2026, 07:56 PM UTC
Resolved
Feb 27, 2026, 08:25 AM UTC
Duration
12h 29m
Detected by Pingoru
Feb 26, 2026, 07:56 PM UTC

Affected components

Backup Service

Update timeline

  1. investigating Feb 26, 2026, 07:56 PM UTC

    We are currently investigating issues related to Acronis Backup Service. Error message: Failed to connect because access to the cloud storage was denied.

  2. resolved Feb 27, 2026, 08:25 AM UTC

    This incident is now closed. Analysis shows that a configuration change to Acronis Backup on 25.02 briefly affected connectivity, leading to delayed reporting from customers. The change was rolled back shortly after maintenance, resolving the issue.