IONOS Cloud incident

AI Model Hub - Increased Error Rate in Embeddings

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on March 16, 2026 affecting AI Model Hub, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 08:28 AM UTC
Resolved
Mar 16, 2026, 11:08 AM UTC
Duration
2h 40m
Detected by Pingoru
Mar 16, 2026, 08:28 AM UTC

Affected components

AI Model Hub

Update timeline

  1. investigating Mar 16, 2026, 08:28 AM UTC

    Our AI Model Hub Team is currently investigating increased error rates in the Embeddings functionality in the AI Model Hub.

  2. identified Mar 16, 2026, 10:01 AM UTC

    The team has traced the root cause to the ongoing Kubernetes incident (link). Both teams are currently working to restore service. (https://status.ionos.cloud/incidents/h9x5s66m4r28)

  3. resolved Mar 16, 2026, 11:08 AM UTC

    To improve visibility and streamline communication, we are merging this incident into the MK8s incident (tracked here: https://status.ionos.cloud/incidents/h9x5s66m4r28). Consequently, we will close this specific entry and provide all future updates via the referenced incident link.