IONOS Cloud incident

Suspected Issues with USt- / VAT ID verification

Notice Resolved View vendor source →

IONOS Cloud experienced a notice incident on May 12, 2026 affecting Accounts and Billing, lasting 22h 5m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 08:50 AM UTC
Resolved
May 13, 2026, 06:56 AM UTC
Duration
22h 5m
Detected by Pingoru
May 12, 2026, 08:50 AM UTC

Affected components

Accounts and Billing

Update timeline

  1. investigating May 12, 2026, 08:50 AM UTC

    We are aware that, starting this morning, multiple customers have received an automated email from our Accounting Team advising that their Umsatzsteuer- / VAT ID numbers could not be verified. We are currently investigating this issue, and expect to send out follow-up emails to the affected customers once we know more.

  2. identified May 12, 2026, 02:38 PM UTC

    We can confirm that these emails were sent out in error. There are no customer 'to-do's / calls-to-action, and we will send out an informational update to all affected customers as soon as possible.

  3. resolved May 13, 2026, 06:56 AM UTC

    This incident has been resolved, and all affected customers have been contacted directly via email.