IONOS Cloud incident

Suspected Issues with USt- / VAT ID verification

Notice Ongoing View vendor source →

IONOS Cloud is currently experiencing a notice incident affecting Accounts and Billing, which began 1h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 08:50 AM UTC
Resolved
Ongoing
Duration
● 1h 26m
Detected by Pingoru
May 12, 2026, 08:50 AM UTC

Affected components

Accounts and Billing

Update timeline

  1. investigating May 12, 2026, 08:50 AM UTC

    We are aware that, starting this morning, multiple customers have received an automated email from our Accounting Team advising that their Umsatzsteuer- / VAT ID numbers could not be verified. We are currently investigating this issue, and expect to send out follow-up emails to the affected customers once we know more.