IONOS Cloud incident

Object Storage Service Restrictions: New keys can not be created

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on May 5, 2026 affecting Object Storage and Object Storage and 1 more component, lasting 22h 13m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 07:47 AM UTC
Resolved
May 06, 2026, 06:00 AM UTC
Duration
22h 13m
Detected by Pingoru
May 05, 2026, 07:47 AM UTC

Affected components

Object StorageObject StorageObject StorageObject Storage

Update timeline

  1. investigating May 05, 2026, 07:47 AM UTC

    We are currently investigating a general problem with our Object Storage Access Key creation. Currently, all new key creations are failing, so new keys can not be used. Old working keys are not affected, they are working as usual. Please be aware that the DCD frontend doesn't always reflect the key state properly, so to request the correct key status, please use the API.

  2. monitoring May 05, 2026, 02:36 PM UTC

    Object Storage key creation is back working, you can create new access keys now. However, we keep monitoring the behaviour.

  3. resolved May 06, 2026, 06:00 AM UTC

    The Object Storage key creation is fixed, so new keys can be created and used.