IONOS Cloud experienced a critical incident on April 20, 2026, lasting 2d 9h. The incident has been resolved; the full update timeline is below.
Update timeline
- scheduled Apr 20, 2026, 09:01 AM UTC
We are conducting maintenance on our provisioning engine. During the maintenance customers might see delays in provisioning. In rare cases provisioning errors can be experienced upon which requests need to be repeated. There will be no impact on existing, already provisioned resources. Affected services: Provisioning Location: Location DE/FKB, Location DE/FRA, Location DE/FRA/2, Location DE/TXL, Location ES/VIT, Location FR/PAR, Location GB/BHX, Location GB/GLO, Location GB/LHR, Location US/EWR, Location US/LAS, Location US/MCI
- in progress Apr 22, 2026, 04:30 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.