Intersolve experienced a major incident on July 13, 2026 affecting Domain and application health, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Domain and application health
Update timeline
- investigating Jul 13, 2026, 09:03 AM UTC
We are currently experiencing an issue with the ScanrApp that is preventing users from logging in. Our team is actively investigating the problem and working to restore access as quickly as possible.
- identified Jul 13, 2026, 09:13 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 13, 2026, 09:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2026, 09:31 AM UTC
This incident has been resolved.