Intercom Outage History

Intercom is up right now

Intercom had 108 outages in the last 2 years — averaging 4.4 incidents per month.

There were 108 Intercom outages since January 27, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.intercomstatus.com

Minor January 29, 2026

[AU Hosting] Fin for Salesforce Errors

Detected by Pingoru
Jan 29, 2026, 09:32 PM UTC
Resolved
Jan 29, 2026, 09:32 PM UTC
Duration
—
Affected: Fin AI Agent
Timeline · 3 updates
  1. identified Jan 29, 2026, 08:34 PM UTC

    Status: Identified Fin for Salesforce is experiencing errors. Customers using Fin for Salesforce can resolve this issue by going into Fin Settings, then Salesforce Integration, and then clicking reconnect. This will allow for full service recovery. Affected components Fin AI Agent (Degraded performance)

  2. monitoring Jan 29, 2026, 09:13 PM UTC

    Status: Monitoring To recover service, log into Fin for Salesforce, go to Fin Settings, then Salesforce Integration, and then click reconnect. If you are still having issues, go to https://login.salesforce.com/ and log out of all sessions. Then try reconnecting again. Affected components Fin AI Agent (Degraded performance)

  3. resolved Jan 29, 2026, 09:32 PM UTC

    Status: Resolved Customers using Fin for Salesforce can resolve this issue by going into Fin Settings, then Salesforce Integration, and then clicking reconnect. This operation must be performed by the cluster. We have confirmed that all customers following this process have seen recovery. Affected components Fin AI Agent (Operational)

Read the full incident report →

Minor January 29, 2026

[EU Hosting] Fin for Salesforce Errors

Detected by Pingoru
Jan 29, 2026, 09:32 PM UTC
Resolved
Jan 29, 2026, 09:32 PM UTC
Duration
—
Affected: Fin AI Agent
Timeline · 3 updates
  1. identified Jan 29, 2026, 08:34 PM UTC

    Status: Identified Fin for Salesforce is experiencing errors. Customers using Fin for Salesforce can resolve this issue by going into Fin Settings, then Salesforce Integration, and then clicking reconnect. This will allow for full service recovery. Affected components Fin AI Agent (Degraded performance)

  2. monitoring Jan 29, 2026, 09:13 PM UTC

    Status: Monitoring To recover service, log into Fin for Salesforce, go to Fin Settings, then Salesforce Integration, and then click reconnect. If you are still having issues, go to https://login.salesforce.com/ and log out of all sessions. Then try reconnecting again. Affected components Fin AI Agent (Degraded performance)

  3. resolved Jan 29, 2026, 09:32 PM UTC

    Status: Resolved Customers using Fin for Salesforce can resolve this issue by going into Fin Settings, then Salesforce Integration, and then clicking reconnect. This operation must be performed by the cluster. We have confirmed that all customers following this process have seen recovery. Affected components Fin AI Agent (Operational)

Read the full incident report →

Minor January 29, 2026

[US Hosting] Fin for Salesforce Errors

Detected by Pingoru
Jan 29, 2026, 09:32 PM UTC
Resolved
Jan 29, 2026, 09:32 PM UTC
Duration
—
Affected: Fin AI Agent
Timeline · 3 updates
  1. identified Jan 29, 2026, 08:34 PM UTC

    Status: Identified Fin for Salesforce is experiencing errors. Customers using Fin for Salesforce can resolve this issue by going into Fin Settings, then Salesforce Integration, and then clicking reconnect. This will allow for full service recovery. Affected components Fin AI Agent (Degraded performance)

  2. monitoring Jan 29, 2026, 09:13 PM UTC

    Status: Monitoring To recover service, log into Fin for Salesforce, go to Fin Settings, then Salesforce Integration, and then click reconnect. If you are still having issues, go to https://login.salesforce.com/ and log out of all sessions. Then try reconnecting again. Affected components Fin AI Agent (Degraded performance)

  3. resolved Jan 29, 2026, 09:32 PM UTC

    Status: Resolved Customers using Fin for Salesforce can resolve this issue by going into Fin Settings, then Salesforce Integration, and then clicking reconnect. This operation must be performed by the cluster. We have confirmed that all customers following this process have seen recovery. Affected components Fin AI Agent (Operational)

Read the full incident report →

Minor January 29, 2026

[AU Hosting] Customers and teammates are currently unable to make or receive phone calls.

Detected by Pingoru
Jan 29, 2026, 05:31 PM UTC
Resolved
Jan 29, 2026, 05:31 PM UTC
Duration
—
Affected: Phone
Timeline · 2 updates
  1. investigating Jan 29, 2026, 05:20 PM UTC

    Status: Investigating We're seeing issues with Phone, specifically where customers and teammates are currently unable to make or receive phone calls..Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Phone (Full outage)

  2. resolved Jan 29, 2026, 05:31 PM UTC

    Status: Resolved Between 16:20 - 17:16 UTC, most phone features were in a degraded state, including outbound and inbound phone calls. We apologise for the disruption. Affected components Phone (Operational)

Read the full incident report →

Minor January 29, 2026

[EU Hosting] Customers and teammates are currently unable to make or receive phone calls.

Detected by Pingoru
Jan 29, 2026, 05:31 PM UTC
Resolved
Jan 29, 2026, 05:31 PM UTC
Duration
—
Affected: Phone
Timeline · 2 updates
  1. investigating Jan 29, 2026, 05:20 PM UTC

    Status: Investigating We're seeing issues with Phone, specifically where customers and teammates are currently unable to make or receive phone calls..Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Phone (Full outage)

  2. resolved Jan 29, 2026, 05:31 PM UTC

    Status: Resolved Between 16:20 - 17:16 UTC, most phone features were in a degraded state, including outbound and inbound phone calls. We apologise for the disruption. Affected components Phone (Operational)

Read the full incident report →

Minor January 29, 2026

[US Hosting] Customers and teammates are currently unable to make or receive phone calls.

Detected by Pingoru
Jan 29, 2026, 05:31 PM UTC
Resolved
Jan 29, 2026, 05:31 PM UTC
Duration
—
Affected: Phone
Timeline · 2 updates
  1. investigating Jan 29, 2026, 05:20 PM UTC

    Status: Investigating We're seeing issues with Phone, specifically where customers and teammates are currently unable to make or receive phone calls..Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Phone (Full outage)

  2. resolved Jan 29, 2026, 05:31 PM UTC

    Status: Resolved Between 16:20 - 17:16 UTC, most phone features were in a degraded state, including outbound and inbound phone calls. We apologise for the disruption. Affected components Phone (Operational)

Read the full incident report →

Minor January 27, 2026

[US Hosting] Latency in the inbox for a subset of customers

Detected by Pingoru
Jan 27, 2026, 05:03 PM UTC
Resolved
Jan 27, 2026, 05:03 PM UTC
Duration
—
Affected: Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannelHelp CenterApps and IntegrationsReportingKnowledge HubOutboundOther
Timeline · 1 update
  1. resolved Jan 27, 2026, 05:03 PM UTC

    Status: Resolved A small subset of Intercom customers experienced degraded service including inconsistent latency and stale data when reading from the platform. Affected components Mobile Messenger (Operational) Web Messenger (Operational) Help Center (Operational) Apps and Integrations (Operational) Fin AI Agent (Operational) Inbox (Operational) REST API (Operational) Omnichannel (Operational) Phone (Operational) Copilot (Operational) Reporting (Operational) Outbound (Operational) Webhooks (Operational) Tickets (Operational) Knowledge Hub (Operational) Other (Operational)

Read the full incident report →