Intercom incident

[US Hosting] Latency in the inbox for a subset of customers

Minor Resolved View vendor source →

Intercom experienced a minor incident on January 27, 2026 affecting Fin AI Agent and Inbox and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 05:03 PM UTC
Resolved
Jan 27, 2026, 05:03 PM UTC
Duration
—
Detected by Pingoru
Jan 27, 2026, 05:03 PM UTC

Affected components

Fin AI AgentInboxWeb MessengerMobile MessengerWebhooksREST APIPhoneCopilotTicketsOmnichannel

Update timeline

  1. resolved Jan 27, 2026, 05:03 PM UTC

    Status: Resolved A small subset of Intercom customers experienced degraded service including inconsistent latency and stale data when reading from the platform. Affected components Mobile Messenger (Operational) Web Messenger (Operational) Help Center (Operational) Apps and Integrations (Operational) Fin AI Agent (Operational) Inbox (Operational) REST API (Operational) Omnichannel (Operational) Phone (Operational) Copilot (Operational) Reporting (Operational) Outbound (Operational) Webhooks (Operational) Tickets (Operational) Knowledge Hub (Operational) Other (Operational)